退换货流程

Returns & Exchanges

Returns and exchanges incurred by quality problem (not supporting return and exchange of goods without reasons within 7 days)

In case of the commodity which has a quality problem, the return of goods can be applied to the merchant n conformity with the following conditions:


• Within seven days since the date of receipt

• Abnormal time-keeping, abnormal parts incurred by internal quality problem of movement (non-human factor)

• The return of invoice, main parts and accessories

• In case that the commodity is in stock, it can be exchanged for customers. The commodity can merely be refunded if it is out of stock. 

• The express delivery fee is paid by the merchant. 

• In case of any quality problem, the commodity can be exchanged within 15 days (after 7 days) since the purchase date and it can’t be returned. 

Since human-factor colliding and exterior parts damaged in using process are not in conformity with the return of goods conditions specified by national three-warranty policies related to quality problem, customers need to pay at their own expenses. In addition, express delivery fee shall be paid by customers.

Nationwide warranty service

You can go to the self-operated FIYTA counter for free watchband length-adjustment service by presenting the invoice and quality warranty certificate. 

(Counters will not accept the repaired watches for the reason of lacking technical support)

In case of any quality problem related to movement and battery within two years, free quality warranty service can be enjoyed by presenting the invoice and quality warranty certificate at any

FIYTA Technology Center. 

(Dismantling case back for make the anti-counterfeiting query, length adjustment of watchband, the purchase of exterior parts can also be realized)

Anti-counterfeiting query

Welcome to follow us on WeChat. Search public WeChat account “Shi Jian Shuo”, you can make anti-counterfeiting query by checking relevant information.

National customer service hotline: 400-700-5858 (artificial customer service)


Quality warranty

The notes for the application of free quality warranty:

• 24-month quality warranty since the issuing date of invoice;

• It is required to present valid invoice and quality warranty certificate;

• Any damage incurred by non-human factors, for example, the movement quality problem incurred by colliding, inappropriate use etc. 

• FIYTA Technology Center provides repair and maintenance service.

• The expiration of specified quality warranty period after the purchase of product

• The damage to components caused by human-factor colliding, abnormal use, inappropriate use or failure to operate in accordance with the user guide provided by FIYTA. 

• Normal abrasion or scratching of exterior parts (case, bracelet, crystal, bezel, buckle, crown and case back). 

• The falling off or color fading of electroplated coating within quality warranty period.

•The FIYTA watch which hasn’t been dismantled by the personnel authorized by FIYTA or the FIYTA watch whose original form has been transformed (out of the control of FIYTA).


Non-warranty scope:

In case of any problem within non-warranty scope or the expiration of quality warranty period, you still can enjoy the professional repair and maintenance services provided by FIYTA in accordance with corresponding charging standard.