In accordance with the after-sales warranty policies of repair, replacement and refund, since the purchase date, in case of any quality problem of movement, the customer will be provided with the after-sales service (refund within 7 days, exchange within 15 days, 24-month quality warranty). Exterior parts, the damage incurred by external force and the watches have been dismantled by unauthorized personnel are not within the quality warranty scope.
In case of any quality problem of the purchased commodity in accordance with the warranty policies of repair, replacement and refund, the customer can contact us to handle the return or exchange procedure. Other reasons are excluded in the scope of return and exchange of goods.
If your order is placed and paid before 15:00 p.m., the delivery can be generally arranged at the current day of purchase. If your order is placed and paid after 15:00 p.m., the delivery needs to be arranged the next day.
All commodities of online mall are sold in strict accordance with the listed price of online mall. All prices are non-negotiable.
Online mall temporarily does not provide entity-store display service. It is recommended to purchase the commodity after confirming the specific style and function in entity store.
All orders on FIYTA online mall are exempted of express freight fees.
Cash on delivery is accepted.
Online mall temporarily does not support ordering goods via the hotline.
The shopping process of online mall is similar to that of mainstream online malls. You’re firstly required to become the registered member of online mall. You can choose the commodity you like, add the to-be-purchased commodities to shopping cart, then place order and make payment.
Unsuccessful order placement is possibly caused by the following reasons. 1) Incompletely filled-in order information. 2) Network latency. In the above various situations, relevant prompt will pop up on webpage. Please undertake corresponding operations according to the prompt, fill in the complete order information or try to place the order later.
If there is a “add it to shopping cart” icon on current page of this commodity, it indicates this commodity is in stock. In case of the “notice of arrival” icon, it indicates that this commodity is out of stock.
The pictures of online mall commodities are the pictures of real objects. Due to the changes in photography lighting and color difference of display monitor, the pictures are possibly perceivably differently. Rendering and schematic diagram are provided for reference only (the pictures are composite pictures and simulated demonstration diagrams). The exterior (including but not limited to color) of relevant products are subject to real objects.
Click on the “Specifications and Parameters” icon on the product page.
Click on the "Package List" icon on the product page.
The products sold by us provide the warranty policies of repair, replacement and refund in accordance with national regulations. In case of the malfunction of movement performance, the product can be refunded within 7 days and exchanged within 15 days.
The quality warranty is provided since the purchase date of product (subject to the date indicated on invoice). The non-warranty contents include: normal abrasion and aging of case, metal bracelet, crystal, buckle, crown, case back and bezel (such as superficial scratch, color fading); color fading or material deterioration of non-metal watchstrap (such as leather strap, fiber-woven strap, plastic strap); the falling off or color fading of electroplated coating after expiration quality warranty period; watchcase surface corrosion incurred by contacting corrosive gas or chemicals; abnormal and incorrect use (colliding, knocking, squeezing, superficial damage etc.); the damage to any part of the watch incurred by the failure to follow the instructions of the FIYTA Watch User Manual; the watch has been dismantled by the personnel not authorized by FIYTA.
Nationwide warranty is supported. Exterior parts are not within the quality warranty scope since the purchase date of this product (subject to the date indicated on invoice). National warranty can be immediately enjoyed by presenting the invoice and quality warranty certificate at FIYTA maintenance outlets.
The products are delivered directly by FIYTA Sales Co., Ltd. Normal machine-printed invoice is provided and nationwide warranty can be enjoyed. The authenticity of all commodities can be absolutely guaranteed.